Even still, it's 100% understandable that you would no longer want to do business with Chase going forward. Unfortunately, it seems like another case where the initial investigator screwed up and the later investigators started out with a strong bias toward reaffirming the initial conclusion.Īs you correctly noted, this kind of awful customer service is definitely unusual from Chase. Very sorry to hear Chase is still sticking with their initial take. I don't know why CHASE has done this to you all I know is they do some strange stupid stuff and once locked in won't back down. They got the fraud department on the phone and the twatwaffle even restated it was "their money and I was allowed to use it" again. The local banking officers begged me not to and apologized. **bleep**? I hung up and after scraping my face off the carpet jumped in the car to my local branch and closed 2 credit cards, checking, savings and a 401k. What pushed me to terminate my banking relationship with them was when the guy on the phone in the fraud department had the audacity to tell me that the money I had on deposit with them was THEIR money and they allowed me to use it. I didn't know about a police report or FACTA and had to swallow it. I had no relationship and had never requested any transaction but that wasn't enough for CHASE. Over a month later the transaction was processed again and CHASE had the same claim that I had done business with the woman. I disputed it and they initially credited it back. About a decade ago I had a significant sum deposited there and a debit card fraudulent transaction. I can't speak to how to resolve this but I can attest to CHASE making some crazy bone headed decisions that lead a customer to immediately terminate their relationship with the bank. On the rest, I can't deny that the circumstances are confusing. I still think Chase is a good company overall, but my own relationship with Chase was no longer good once they started accusing me of lying (and presumably also flagged me as a problem customer). It was activated in mid-May and then used in early June, meaning something happened to it during the time between those dates.Ģ) I closed the accounts because I wanted to close them after thinking it through, not as a knee-jerk reaction. Are two things I want to correct about what you said:ġ) The card was not activated the same day that someone else had it.
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